No heat during a cold snap. No AC during a heat wave. Gas smell. CO alarm. Call now for priority emergency dispatch across Abbotsford and the Fraser Valley.
Call (236) 477-3002Gas smell? Leave the house first. Then call from outside.
These are the situations that qualify for after-hours priority dispatch. If you're unsure, call anyway — dispatch will triage.
Cold snap and the house won't stay warm. Priority dispatch — especially with kids, elderly residents, or pets.
Fraser Valley heat waves can be a health emergency for seniors and young kids. Priority triage.
Leave the house immediately, call from outside. Gas: FortisBC 1-800-663-9911. CO: call 911. Then call an HVAC tech.
Turn off the system at the breaker if safe. Do not restart. Call for diagnostic before running again.
Clogged condensate line, cracked heat exchanger, or ruptured pipe — some are cosmetic, some are urgent.
Delayed ignition on a gas furnace can crack the heat exchanger — real safety issue. Don't wait.
Leave the house immediately. Don't flip switches, don't use the phone inside. Call FortisBC 1-800-663-9911 from outside, then call your HVAC tech.
Get everyone outside. Call 911 first. CO poisoning is fast and serious. Do not re-enter until first responders clear the house.
Turn the system off at the breaker if you can do it safely. Don't restart it. If there are flames or visible smoke, get out and call 911 first.
Emergency HVAC dispatch across Abbotsford and nearby Fraser Valley communities.
Straight answers about how emergency dispatch actually works.
No heat when it's freezing outside, no AC during a heat wave (especially with seniors, infants, or medical conditions in the home), any gas smell, a CO alarm going off, water leaking from the furnace or air handler, or electrical burning smell. Anything safety-related is always an emergency — do not wait.
True emergencies (no heat during cold, no cool during heat wave, safety issues) are prioritized. Response times depend on time of day and current workload, but urgent calls are triaged ahead of routine service. If you're calling for a real emergency, say so up front.
Gas smell: leave the house immediately, then call from outside. Also call FortisBC 1-800-663-9911. CO alarm: same — leave the house, then call 911 and a technician. No heat: close unused rooms, dress in layers, use safe supplemental heat (space heater — never a gas stove for heating). No AC in extreme heat: use fans, cool showers, hydrate, close blinds, seek air-conditioned shelter if needed.
Emergency after-hours calls typically carry a service call fee that reflects the after-hours dispatch, but pricing is disclosed before any work begins. No surprise charges after the fact.
Yes — no-heat calls during cold snaps are exactly what 24/7 emergency service is for. That said, a diagnostic-only visit at 2 AM may end with a temporary fix and a full repair scheduled for the next day if parts aren't on the truck.
HVAC emergencies get worse the longer you wait. Cracked heat exchangers, frozen coils, and refrigerant leaks all escalate quickly.
Call (236) 477-3002